nextpond-software-blog-customer-feedback

The Importance of Customer Feedback

Acclaimed American business expert Peter F Drucker once famously noted: “The purpose of business is to create and keep a customer”.

It’s a simple sentence but a complex practice that involves knowing who your customer is, how they interact with your business, and how they feel about the service or products you provide. Read more

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Discover Your Critical Processes That Really Matter

If you had a way to inspire your team, make clients happier, have clients buy from you again and again, give you good ratings and tell others about you too, would your sales increase? Read more

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Balancing Business, Family and an Entrepreneurial Spirit

It was an entrepreneurial spirit and unwavering drive that lead Sonia Majkic to start 3 Phase Marketing two and a half years ago with her business partner Tamara Alaveras, but not without its challenges. Read more

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Nextpond embraces Lucidchart

In a match made in software heaven, Nextpond now offers integrated access to Lucidchart to provide the complete picture of the workflow and processes that drive business success. Read more

9 Ways to Make Money as a Business Coach

A business coach can help a business owner propel their company forward in growth while helping overcome stumbling blocks that would have otherwise prevented the business from expanding. Read more

How To Increase Profits By Changing This One Important Business Focus

By Travis Reading – Nextpond Co-Founder

If you think that increasing your margins and ramping up your marketing strategy is the easiest way to increase profits and gain new customers, you might be surprised to hear of a more effective way. Read more

Five Tips to Scale Your Small Business on a Budget

So you’ve made the decision, it’s time to grow your business! But with growth comes risk. So, before you throw every dollar you’ve got at said growth, why not consider carefully scaling it instead? Read more

Why Quality Checks are a Waste of Time and Money

Some small businesses like to talk a big game when it comes to their focus on quality, but are they truly committed to a Nextgile business process agility, quality-driven approach? Probably not. Read more

5 Crucial Reasons You Should Focus on Customer Experience Over Sales

In small business, nothing is more important than great customer experience. Not even a solid sales strategy. In fact, one of the biggest mistakes a small business owner can make is to focus on sales over service. Read more

Why Your Team Is Not To Blame For Poor Quality

Is your business struggling? Are you miffed as to why you can’t take your organisation to the next level? Are you tempted to blame your team when it comes to the quality, or lack thereof, of the goods and / or services your business provides to its customers? Read more