August 11, 2017
So you’ve made the decision, it’s time to grow your business! But with growth comes risk. So, before you throw every dollar you’ve got at said growth, why not consider carefully scaling it instead?
Scaling is the smarter way to grow your business. Yes, it may require a little more time, but it also involves less risk.
August 3, 2017
Some small businesses like to talk a big game when it comes to their focus on quality, but are they truly committed to a Nextgile business process agility, quality-driven approach? Probably not.
To be fair, many organisations do value quality, or so they think, but just not in the most logical, strategic fashion. They put processes and systems in place to check for quality, but little do they know that a need for quality checking would be redundant if they were committed to quality as the cornerstone of all they do.
July 17, 2017
In small business, nothing is more important than great customer experience. Not even a solid sales strategy. In fact, one of the biggest mistakes a small business owner can make is to focus on sales over service.
Yes, it’s important to bring new clients into your business, but did you know that it is about ten times harder to attract a new client than it is to cross-sell to an existing client? If you have an already established customer base, organic growth is a more cost effective way to grow that bottom line.
And how do you convince your existing clients to spend more money with you? Simple. By delivering exceptional customer experience focused on quality, every time.
And the easiest way to do this? By ensuring your team has a foolproof, Nextgile BPA quality-driven system in place, such as Nextpond. This ‘top-down’ approach to quality customer experience is imperative to your company’s organic growth.
Need more convincing? Here are five reasons why you need to focus on customer experience over sales.
July 5, 2017
Is your business struggling? Are you miffed as to why you can’t take your organisation to the next level? Are you tempted to blame your team when it comes to the quality, or lack thereof, of the goods and / or services your business provides to its customers?
Newsflash – your team is not to blame for poor quality! And why not? Because a true commitment to quality starts in the boardroom. It has to be the cornerstone of all that you do.
This commitment to quality and its ability to lower your costs and increase productivity is paramount to success. This belief needs to be integral to your business – to your mission, your vision, your values, your training, your system, your people.
June 28, 2017
There’s no doubt that quality is the best business plan. While organisations believe that they indeed value ‘quality’, often their approach is hindering instead of helping their business growth.
Sure, you’re focused on quality, but do you favour a ‘results driven organisation’ approach or a ‘BPA quality driven approach’ when it comes to your product and / or service delivery? The answer may surprise you (and will impact your business growth).
November 23, 2016
The most successful businesses and industries in the world are those that understand the necessity of change. Evolution is a constant reality that doesn’t only move the natural world, it moves industries and technology with just as much force.
February 23, 2016
We all have people who influence us, people we look up to and people we aspire to be like. We are thankful they come across our path and forever impact our lives.